Refund policy
Online (only) Refund Policy
We have a 7-day return policy, which means online (only) purchases must be returned within 7 days of the delivered date*.
Please note that we do not provide refunds of any description, for online purchases due to change of mind.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging, and non-customized. You’ll also need the receipt or proof of purchase.
To start an online return, contact orders@misterminit.co (please note this email address is monitored and used by the online customer care department only)
If your return is accepted, you may be instructed to ship the item(s) back to us (an address will be confirmed) as communicated. If it is an exchange of goods sold, the shipping costs are borne by the customer. Faulty or defective items are the exception and will be communicated accordingly to you as the customer.
* We will use the tracked delivery date for online purchases as your delivered date.
Faulty Items/Damages and issues (ONLINE ONLY)
Please inspect your order upon receipt and contact us immediately, or within 7 days of the delivered item, if the item has been received as defective or damaged. Please include photos, proof of purchase, and a detailed description of the incident to assist us in resolving the issue ASAP, and email orders@misterminit.co (please note this email address is monitored and used by the online customer care department only)
If the product is deemed defective/faulty, Minit Australia Pty Ltd will proceed in accordance with Australian Consumer Law, which includes repair, replacement, or refund depending on the assessment.
If the item is deemed faulty, Minit Australia Pty Ltd will cover any postage costs associated with the remedy.
Wrong item shipped/supplied
We make every effort to ensure your order is fulfilled accurately. In the event an order has been received incorrectly, please contact us immediately, or within 7 days of delivered receipt of goods. Photos and proof of purchase will be required to assist us in resolving the issue ASAP.
Any errors will be re-supplied at no additional charge to the customer.
We may require incorrectly supplied, non-customized items to be shipped back to us. Shipping will be refunded upon receipt of goods.
Exceptions / non-returnable/non-refundable items
Certain types of items cannot be returned or refunded, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Unfortunately, we don't accept a change of mind as a valid reason for a refund request.
Provided the item has not been customised/personalised, we would be happy to provide an exchange of goods of the same or greater value, plus shipping. The customer will bear the costs to return the item(s) required for an exchange.
The fastest way to ensure you don't miss out on the new item(s) you have your eye on is to make a separate purchase for the new item, whilst still sending back the item(s) for exchange. Should you elect to wait, we cannot guarantee the item(s) will be available or at the same price.
Credit will be given once the goods have been returned and assessed. We cannot credit an account until the goods have been received.
Refunds
Unfortunately, we don't accept a change of mind as a valid reason for a refund request.
For refunds due to defectiveness, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refunds will be given once the goods have been returned and assessed. We cannot refund an account until the goods have been received.
Any refunds, less shipping costs* will be transferred back onto your original payment method. EG: credit card or Paypal account. Promotional codes are not eligible for a refund.
* The exception to this condition, will only occur should the item be faulty or defective.